Shipping

All NUIT orders are shipped using a tracked shipping service. Shipping rates are calculated at checkout based on destination and parcel weight and dimensions.

Processing Times

In-stock orders are generally ready for dispatch within 5–8 business days.

Pre-order and made-to-order pieces have their own production timelines, which are indicated in the individual product listing. If your order contains a pre-order or made-to-order piece, please refer to the timeline provided at the time of purchase.

Processing times refer to the time required to prepare your order before shipment and do not include carrier transit time.

Combined / Split Shipments

Due to the way duties are currently assessed on international shipments, we are unable to split an international order into multiple shipments. Orders containing pieces with different production timelines will ship together once all pieces are ready.

We are also unable to combine orders that have been placed separately. This applies during Sample Sales and other limited releases. Each completed order will be processed and shipped individually, with its own shipping charges.

If you require an in-stock piece by a particular date, please contact us at info@nuitclothingatelier.com before ordering and we will do our best to accommodate your deadline. The item must be placed as a separate order from any pre-order or made-to-order pieces in order to ship separately.

Local Pickup

Local pickup is available from our Toronto studio. Enter the code LOCALPICKUP at checkout to remove the shipping charge from your order.

Please wait to hear from us when your order is ready for pickup, or contact us at info@nuitclothingatelier.com to check when your order will be ready and arrange a pickup time.

Shipping Within Canada

Orders within Canada are shipped with Canada Post using a tracked shipping service.

Shipping rates and available services are calculated at checkout based on destination and parcel weight and dimensions.

United States & European Union

Orders to the United States and European Union are shipped with DHL or FedEx using a tracked shipping service.

Applicable import duties are included in our pricing and will not be charged separately upon delivery.

Please note that we are currently unable to ship to France following changes to French packaging and authorized representative requirements that came into effect in July 2026. Shipping to France will resume if and when we are able to meet these requirements within our production and distribution model.

Other International Destinations

Orders to other international destinations are shipped with Canada Post, DHL or FedEx using a tracked shipping service.

Shipping rates and available services are calculated at checkout based on destination and parcel weight and dimensions.

Additional duties, taxes or import fees may apply depending on your destination. Unless otherwise indicated at checkout, these charges are the responsibility of the recipient and are not included in the purchase price.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Please allow some time after receiving your shipping confirmation for the carrier to scan your parcel and begin displaying tracking updates.

Shipping Addresses

Please review your shipping address carefully before completing your order. If you notice an error after placing your order, contact us at info@nuitclothingatelier.com as soon as possible.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Delivery, Delays & Lost Parcels

Estimated delivery times are provided by the carrier and begin once your order has been dispatched. Carrier delays, customs processing, weather and other circumstances outside our control may occasionally affect delivery times.

If your tracking has stopped updating or your order has passed its estimated delivery date, please contact us at info@nuitclothingatelier.com with your order number. We will review the tracking information and, where necessary, open an investigation with the carrier.

If a parcel is confirmed lost in transit, we will work with you to arrange an appropriate resolution.

If tracking shows that your parcel has been delivered but you cannot locate it, please check around the